Choosing the right SmartDynamic Refilling (SDR) subscription plan (Sediment, Carbon, or RO) often comes down to one key metric: the Transaction Limit.

We often get asked, "If a customer refills 10 containers, does that count as 10 transactions?"

The short answer is: No. That counts as just 1 transaction.

To help you get the most out of your subscription, let's break down exactly how we count transactions so you can choose the plan that fits your station perfectly.

The Golden Rule: 1 Record = 1 Transaction

In SDR, a "transaction" is defined by the record of the sale, not the number of water containers (gallons/jugs) filled.

Whether a customer walks in to refill a single 5-gallon slim container or a restaurant calls for a delivery of fifty 5-gallon round containers, as long as it is processed as a single order entry in the system, it counts as only 1 transaction.

Real-World Examples

Scenario A: The Walk-In Customer
* Action: Juan enters your station with 1 blue slim container.
* System Entry: You create a new sale for Juan for 1 Refill.
* Count: This is 1 Transaction.

Scenario B: The Bulk Delivery
* Action: "Mama's Eatery" orders a refill for 20 round containers and buys 5 new caps.
* System Entry: You create a single sale/order for "Mama's Eatery" listing 20 Refills and 5 Caps.
* Count: This is still just 1 Transaction.

Scenario C: The Separate Visits
* Action: Maria refills 1 container in the morning. She comes back in the afternoon to refill another 1 container.
* System Entry: You create a sale in the morning. You create a new, separate sale in the afternoon.
* Count: These are 2 Transactions because they were entered as separate records at different times.

Why This Matters for You

This definition is designed to be generous to your business. We understand that growing stations often rely on bulk customers like offices, gyms, and eateries. We don't want to penalize you for landing big clients!

• Sediment Plan (300 Transactions/Month): This doesn't mean you can only refill 300 jugs. It means you can serve 300 customers (or orders). If your average customer refills 2 jugs, you're actually processing 600 jugs of water on this entry-level plan!
• Carbon Plan (500 Transactions/Month): Perfect for busier stations handling around 16-17 distinct orders every single day.
• RO Plan (Unlimited): For the powerhouses that process non-stop orders all day long.

Tracking Your Usage

You can always check your current transaction count on your Dashboard. The system will alert you as you get close to your limit, so you'll never be caught off guard.

Key Takeaway: Focus on growing your volume per customer! Upselling more refills per visit is the smartest way to maximize your revenue without needing to upgrade your plan immediately.